EMaC Support and Helpdesk Services have been recognized by customers to be professional and fast in solving incidents. But this has also always been a focus area for EMaC: to be able to provide first class customer support. Engineers working with the Helpdesk are normally very experienced project engineers, being able to solve most of the questions just during the phone call. EMaC customers can also select from several levels of support; from the basic Technical Support with Remote Support, over Preventive Maintenance, Hardware and Software Maintenance, System Maintenance up to System Monitoring and Usability Service. In this way the customer can select a service level that fits the knowledge and resource level of our own organisation as well as the criticality of the system, and not having to pay for unnecessary services.